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Frequently Asked Questions
OrderingShipping
Back Orders
Returns
ORDERING
1. Is there an order minimum?
Yes, our current order minimum amount is $5.00.
2. Is my order taxable?
Only orders shipped to the State of Virginia are taxed at this time.
3. What forms of payment do you accept?
We accept MasterCard, Visa, Discover, American Express, Paypal, personal checks, and money orders. For more information, please visit our Ordering & Payments page.
4. I am interested in a specific product I don't see listed for sale. Can you help me?
Possibly. Please contact us with the desired product information. Oftentimes, we have products in-stock that have not been posted on the website yet. We also have access to many additional products through our respective distributors. We may be able to offer your product as a special order.
SHIPPING
1. How is my order shipped?
Domestic orders ship by USPS, FedEx, or UPS. International orders ship USPS. For more specific shipping information and shipping rates, please visit our Shipping page.
2. Do you offer expedited shipping?
Yes, we have recently added FedEx 3 Day shipping to our shipping options. You can also contact us for a special request. Please email your desired items, expedited service, and destination location. We will determine the appropriate shipping charges and notify you for approval.
3. Do you offer free shipping?
Yes, orders totaling more than $65 are eligible for free shipping via Fed Ex Home Delivery within the Continental US. For more information, please visit our Shipping page.
BACK ORDERS
1. I received an email stating my order was on back order. What happened?
We strive very hard to make sure our inventory listed for sale is on-hand. However, sometimes a customer places an order for merchandise before we can update the inventory status on our website.
2. Was my credit card automatically charged for a back ordered item?
It depends. Customers who pay using Visa, MasterCard, Discover, or American Express will NOT have their card charged for a back ordered item. We always make sure the order items are on-hand before processing the order and charging a customer's credit card. If we find during our inventory check that the desired item(s) is on back order, we contact the customer via email to notify them of the back order status and the removal of that item from their order.
If a customer pays using Paypal, their card is automatically charged. If we find that an item(s) is on backorder, we contact the customer via email to notify them of the back ordered status and the removal of that item from their order. The customer will receive a refund for any amount due. Refunds are processed within 2 business days and are sent back to the customers Paypal account.
3. How long do back orders take?
The status of the back ordered item(s) varies and depends on the product and its distributor.
RETURNS
1. What is your return policy?
We stand behind all our products and our goal is to make our customers happy so we offer a refund policy that is the strongest in the industry. We offer a 30 day, 100% money-back, satisfaction guarantee. Please contact us within 30 days of the receipt of your order and we will glady refund your merchandise total. All products must be returned in their original packaging in new, resaleable condition. Shipping and handling charges are not refundable for unwanted merchandise. If the original order qualified for free shipping, the original shipping charges are deducted from the refunded amount due the customer. Please note that all domestic refunds are issued within 5 business days via business check regardless of the original method of payment. The only exception to this policy is if the original payment was made through Paypal.
2. What do I do if I receive a damaged product?
In the unlikely event you receive a damaged product, please contact us for immediate assistance. Products damaged during shipping must be reported to us within 5 business days of order receipt. We will quickly work to replace or refund the product. If a customer requests a refund, they will be required to return the product(s) prior to receiving any refund. Furthermore, if the original order qualified for free shipping and the returned product takes the original order out of the free shipping status, original shipping charges will be deducted from the refund due the customer. Please note that all domestic refunds are issued within 5 business days via business check regardless of the original method of payment. The only exception to this policy is if the original payment was made through Paypal.
3. What do I do if I receive a defective product?
In the unlikely event a customer receives a defective product, the customer will need to contact the respective manufacturer for assistance.