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Frequently Asked Questions
OrderingShipping
Back Orders
Returns
ORDERING
1. Is there an order minimum?
No, we currently do not have an order minimum.
2. Is my order taxable?
Only orders shipped to the State of Virginia are taxed at this time.
3. What forms of payment do you accept?
We accept MasterCard, Visa, Discover, American Express, Paypal, and eChecks through Paypal. We do not accept personal checks or money orders anymore. For more information, please visit our Ordering & Payments page.
4. I am interested in a specific product I don't see listed for sale. Can you help me?
Possibly. Please contact us with the desired product information. Oftentimes, we have products in-stock that have not been posted on the website yet. We also have access to many additional products through our respective distributors. We may be able to offer your product as a special order.
SHIPPING
1. How is my order shipped?
Domestic orders ship by USPS, FedEx, or UPS as determined by us. International orders ship USPS. For more specific shipping information and shipping rates, please visit our Shipping page.
2. Do you offer expedited shipping?
Yes, we have offer FedEx 3 Day shipping to the Continental US. The amount is automatically calculated for orders of $50 OR LESS. Orders totaling MORE than $50 in merchandise or orders shipping to Alaska and Hawaii will have to contact us for assistance. Please email your desired items, expedited service, and destination location. We will determine the appropriate shipping charges and notify you for approval.
3. Do you offer free shipping?
Yes, orders totaling more than $75 are eligible for free shipping via Fed Ex Home Delivery OR USPS Parcel Post as determined by us within the Continental US. For more information, please visit our Shipping page.
BACK ORDERS
1. I received an email stating my order was on back order. What happened?
We strive very hard to make sure our inventory listed for sale is on-hand. However, sometimes a customer places an order for merchandise before we can update the inventory status on our website.
2. Was my credit card automatically charged for a back ordered item?
It depends. Customers who pay using Visa, MasterCard, or Discover and check out using our shopping cart AFTER regular business hours MAY have their credit card charged. Payments are automatically processed nightly at midnight. In this instance, we will void or adjust the customers credit purchase on the next business day. If we find during our inventory check that any desired item(s) is on back order, we contact the customer via email to notify them of the back order status and the removal of that item from their order.
If a customer pays using Paypal, their card is automatically charged. If we find that an item(s) is on backorder, we contact the customer via email to notify them of the back ordered status and the removal of that item from their order. The customer will receive a refund for any amount due. Refunds are processed within 2 business days and are sent back to the customers Paypal account.
3. How long do back orders take?
The status of the back ordered item(s) varies and depends on the product and its distributor.
RETURNS
1. What is your return policy?
We stand behind all our products and our goal is to make our customers happy so we offer a refund policy that is the strongest in the industry. We offer a 30 day, 100% money-back, satisfaction guarantee. Please refer to our full return policy here.
If the original order qualified for free shipping, and a return causes the original order to fall below the free shipping threshold, any refund due will be less shipping handling charges as determined by the new dollar amount of the original order.
All domestic refunds are issued within 5 business days of receipt of the returned item.
2. What do I do if I receive a damaged product?
In the unlikely event you receive a damaged product, please contact us for immediate assistance. Products damaged during shipping must be reported to us within 5 business days of order receipt. We will quickly work to replace or refund the product. If a customer requests a refund, they will be required to return the product(s) prior to receiving any refund. Furthermore, if the original order qualified for free shipping and the returned product takes the original order out of the free shipping status, original shipping charges will be deducted from the refund due the customer.
3. What do I do if I receive a defective product?
In the unlikely event a customer receives a defective product, the customer will need to contact the respective manufacturer for assistance. All products sold on our website are covered by manufacturer warranties. If the customer chooses to return the defective item to us for a refund or replacement, the customer will be responsible for any return shipping charges. If a replacement item is shipped to the customer, it will be free of charge.
